REACH

Cultivate Customer Loyalty and Reap Intel

Packed with practical applications that you can use with your organization right now. Readers learn techniques to keep customers informed about valuable products, programs, and services while creating authentic connections in an impersonal world.

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What others are saying about Reach:

"Compelling and critically important for building productive relationships and viewing engagement in any level of business as an opportunity to achieve fulfillment for all."

Peter C. Kenny, Independent Market Strategist, Former Chief Global Market Strategist, Knight Capital Group

reach-book.com
2015-11-19T13:11:56-05:00

Peter C. Kenny, Independent Market Strategist, Former Chief Global Market Strategist, Knight Capital Group

"Compelling and critically important for building productive relationships and viewing engagement in any level of business as an opportunity to achieve fulfillment for all."

"REACH is a reminder that human connection has been, is, and always will be the most important strategic advantage in any business. This brings us back to the basics and is useful not just for our work but for our lives."

Valerie I. Sessa, PhD, Associate Professor, Department of Psychology, Montclair State University

reach-book.com
2015-11-19T12:49:46-05:00

Valerie I. Sessa, PhD, Associate Professor, Department of Psychology, Montclair State University

"REACH is a reminder that human connection has been, is, and always will be the most important strategic advantage in any business. This brings us back to the basics and is useful not just for our work but for our lives."

"This book is a valuable asset to any manager. It is CRITICAL that customer relationships run deeper than any one salesperson or department, and that customers feel a connection to the entire company. We must foster a culture of empathy and understanding of the 'whole' business of our customers."

Jason VanderPloog, SVP Operations, Net Access
reach-book.com
2015-11-19T12:55:52-05:00
"This book is a valuable asset to any manager. It is CRITICAL that customer relationships run deeper than any one salesperson or department, and that customers feel a connection to the entire company. We must foster a culture of empathy and understanding of the 'whole' business of our customers." Jason VanderPloog, SVP Operations, Net Access

"In this book, Ellen has nailed the most important ingredient for sales success: the critical need to establish trust with prospects and buyers before you try to sell them something. In today’s pressure-packed environment to succeed, most sales reps and managers have forgotten this most basic truth. Every sales or business person should read, study, and implement what is in this book."

Steve Clark, CEO New School Selling, Inc.
reach-book.com
2015-11-19T12:55:08-05:00
"In this book, Ellen has nailed the most important ingredient for sales success: the critical need to establish trust with prospects and buyers before you try to sell them something. In today’s pressure-packed environment to succeed, most sales reps and managers have forgotten this most basic truth. Every sales or business person should read, study, and implement what is in this book." Steve Clark, CEO New School Selling, Inc.
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“Reach is often funny and thoroughly readable. The book is loaded with very practical and actionable advice. If taken seriously, it will help you in your relationships with colleagues, sales clerks, and family members as well as customers. This is a very well-written, useful, and quietly powerful book. It deserves to be read. If you are involved in business-to-business sales or customer service, it could change your approach, and maybe change your life.” Self-Publishing Review

About The Author

Ellen-Wunder-AuthorEllen Wunder and her team of Reach specialists provide concierge quality customer outreach services for companies with a relentless desire to cultivate unshakable customer loyalty. Ellen has Reached thousands of her clients’ customers, working with those business owners to find new reasons to love her clients and to forge emotional connections.
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